In simple words, Chargebacks are disputed transactions. Customers often dispute charges on their credit cards for various online transactions. Chargebacks are meant to protect consumers from unauthorized transactions and can occur due to various reasons, ranging from faulty goods to fraudulent deductions. But for a merchant, increased chargebacks can reduce their income and can lead to huge penalties. Which is why it's important for businesses to take preventive action.

Chargeback Zero is a robust chargeback management service that works seamlessly with real-time data by aggregating vital information from the merchant's payment processor, gateway, and order management data to pinpoint the root causes of your incoming chargebacks. Our platform also provides you with a variety of mitigation strategies and process improvements to reduce revenue loss due to chargebacks, improve operational efficiency & customer experience. You can know more about us here.

Once the customer disputes a purchase with their issuing bank and requests a payment reversal (or chargeback), the bank provides provisional credit while the merchant, issuing bank, and acquiring bank validate the claim. If the review goes in favor of the merchant, the credit will be reversed and returned to the merchant. If the banks cannot come to an agreement, the process enters arbitration and the card network (Visa, Mastercard, etc) will examine the evidence and make the final decision.

Most chargebacks occur due to true fraud, friendly fraud, or merchant error. Chargeback Zero comes loaded with features such as friendly fraud prevention, chargeback analytics, and chargeback automation that can help startup businesses, SMEs, and even large corporations.

We require access to your payment processor to monitor and submit disputes automatically. We will never create, edit, or delete charges or customers. We believe you should be in control of your business, which is why you can terminate our access to your payment processor at any time.

Unfortunately, no. Chargeback Zero helps you fight chargeback fraud after a purchase is made. As a merchant, you need to prevent the misuse of your stolen credit card before the transaction occurs.

A maximum of 1% chargeback is the industry standard. Which translates to one chargeback per 100 successful orders. If your business has too many chargebacks, your account can be shut down or your per-transaction costs may significantly increase.

Our pricing is determined by your current chargeback ratio, volume, and some additional factors – which we’ll be more than happy to explain. To get the ball rolling, kindly fill out the form by visiting this link. It’s quick, easy, and of course, free.

Unfortunately, even if a Chargeback is won, it will still count against your total chargeback ratio. Prevention is the best way to avoid chargebacks.

At Chargeback Zero, we take our company’s ethical conduct very seriously. In case, you need to report any unethical behavior anonymously concerning Chargeback Zero and/or any of our employees' conduct, please call +555-55555 or mail us at support@chargebackzero.com

If you still have any further queries, shoot us an email at info@chargebackzero.com and we’ll get back to you at the earliest.